Contact Us
We are here to help — choose the easiest way to reach us.
Fastest
Discord
The fastest way to reach the team, plus community chat and events.
Facebook
News, updates and private messages to the team.
Instagram
Screenshots, new items and highlights from the game.
Before you message us
Send these details with your message and we can help you much faster:
- Your account name (Account ID).
- For payments: the request number and the transaction reference or PayPal order.
- A screenshot of the problem.
- When it happened.
The team will never ask for your password. Do not send it to anyone.
Quick answers
I forgot my password
Click Log In, then "Forgot Password?". We send a code to your e-mail so you can choose a new password.
I paid but did not get my Silk
Open Get Silk and look at "My payments". Etisalat Cash requests are checked by hand, usually within a few hours. PayPal is instant. If something looks wrong, send us the request number.
How do I download the game?
Open the Download page, download the client and log in with your website account.
How do I report a cheater or a bug?
Send us the character name, what happened and a screenshot on Discord or Facebook.